Frequently Asked Questions
Everything you need to know about your Randolph experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on customs processing.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging. Exchanges are free, while returns for a refund may be subject to a small restocking fee.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna and Affirm.
Are your materials sustainably sourced?
Yes, Randolph is committed to ethical fashion. We use high-quality, sustainable fabrics and partner with manufacturers who adhere to fair labor practices and environmental standards.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey directly on our website.